Frequently Asked Questions

You can see the shipping costs for each item directly in the shopping cart and during the checkout process. Please note that shipping to some countries may be higher depending on the total weight of the parcel if you purchase more than one item.

Yes, for orders over 100.00 leva we offer free shipping in Bulgaria. Free shipping abroad for orders over 300.00 euro.

Delivery in Bulgaria is carried out with courier companies Econt and Speedy and takes 1-3 business days. Deliveries abroad are carried out through euShipments and their local partners, within 1 to 8 days depending on the address and country of the recipient.

We deliver to 27 European countries with over 20 trusted local courier companies. We also deliver to 10 European countries with the "Cash on Delivery" option.

If you do not see your country during the order process, or it does not show a shipping price, contact us to clarify details.

To help you choose aquarium lighting, we will need information about the aquarium itself. There are many important factors such as the size of the aquarium, the type of ecosystem, lighting installation options, and more.
We know the products we offer in detail, so do not hesitate to consult us through the contact methods.

The products themselves show their statuses: "In Stock", "Sold Out" and "Pre-order". The system monitors availability, but due to possible technical errors, we reserve the right to contact you and confirm the availability or unavailability of a given product.
For products with the status "Pre-order", please contact us to provide information regarding deadlines and availability.

The info section of each product contains information about the warranty offered by the manufacturer.

We offer a wide range of ornamental fish foods. Your choice should be in accordance with the dietary habits and requirements of the inhabitants of your aquarium. If you need advice, contact us.

Choosing the right aquarium filter is related to the requirements of the ecosystem. You can contact us for assistance or simply follow the principle of Winnie the Pooh: "The more, the better!"

As another alternative, we also offer the possibility to pay by credit card. For this purpose, we will forward you to our credit card service provider MyPOS during the order process, where you can make your payment to us.

Your credit card will be charged immediately after the payment has been completed. Orders which are paid by credit card will be shipped immediately.

You can of course also pay by bank transfer. Simply use your online banking account or the classic bank transfer service offered by your bank.

As soon as you have placed your order we will send you an e-mail with our bank data and the payment reference. Please make sure you enter the payment reference as we need it to be able to process your order as quickly as possible.

As soon as the money you transferred is in our account we will ship your order. Depending on the bank, this may take one or two banking days.

Of course! Add the necessary invoice details and you will receive it via email.

This method is mainly used for orders in Bulgaria, but we offer it in 10 other countries in Europe.

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For data protection reasons, we do not store credit card details in our online shop. Payment-related data is transferred directly to the payment service provider via an encrypted data connection.

For this purpose, we will redirect you to our credit card service provider MyPOS during the ordering process, where you can make your payment to us.

You can also order without prior registration. If you are a registered user, you will be able to see your orders in your profile, receive "special offers", and use additional discounts.

For your convenience, our website offers options for contacting us via phone, email, online chat, Viber and WhatsApp.

Yes of course! With our "Loyal Customer" program. Based on the number of orders and accumulated points, each regular customer receives an individual discount.

Subscribe to our newsletter to be the first to know about our promotions and new products. Add your email in the field and click the "Subscribe" button in the bottom corner of our site.

Contact us for assistance. Please send us photos or a short video.

Yes! They are often tailored to the offering of new products, seasonal sales, etc. To receive current offers, subscribe to our "Newsletter".

Given the various stages of processing, payment and delivery, it is best to contact us for assistance.